TERMS & CONDITIONS

Additional  COVID-19

We will be providing 100% credit for any guest who feels ill on the day of their tour/course. If a client is deemed to be displaying symptoms, they will be asked to leave the group and given a full credit to use at another date. For our full COVID-19 Protocols CLICK HERE.

Additional Camp Policies: 

If a child misbehaves to a point that they are disruptive to the camp and other children’s experience and/or their behavior or ability is a safety concern, MSAA reserves the right to ask parents/guardians to remove the child from the camp without a refund.

Waivers

All guests must sign a release of liability waiver prior to participating in any activity. Guests who are 19 years and older sign their own waiver. Guests under the age of 19 must have a parent or legal guardian sign the waiver on their behalf. Please preview the waiver here: MSAA SmartWaiver

Booking Policy

Next day bookings are taken up until 5pm the day before any tour or course. *Subject to guide availability. We do not take same-day bookings however if you phone the office we will do our best to see if we can accommodate your request.

Book Now, Pay Later

Half-day and Full-Day Adventures: Book now with a 25% deposit and pay later. Full payment must be made at least 30 days before the adventure. Within 30 days, full payment is required at the time of booking. *Cancellation policy (see below) applies to the 25% deposit.

2+ day adventures, and all courses: Book now with a 50% deposit and pay later. Full payment must be made at least 30 days prior to the start date of the booking. within 30 days, full payment is required at the time of booking. *Cancellation policy (see below) applies to the 50% deposit. 

Book Now, Pay Later is not available for any products that use a helicopter or for any of our custom products e.g. Custom Mountaineering.

Late Arrival Policy

Guests arriving more than 15 minutes late for an activity forfeit 100% of the tour price. Tours leave promptly; it is recommended to arrive 15 minutes early to sort out gear and sign waivers.

Applicable to all tours and courses*

If conditions force us to cancel a course or trip we will do all we can to accommodate you at another date. If this isn’t possible we will offer a full refund. We reserve the right to decline rescheduling dates based on availability.  *Does not apply to First Aid and Wilderness First Aid courses.

Cancellation Policies

Adventures Cancellation Policy:

Half-Day and Full-Day Programs

  • Within 48 hours of start time:  Cancellation will result in a 100% forfeit of tour price, no rescheduling.
  • More than 48 hours:  $25 rescheduling & refunding fee (per booking).
Multi-Day Programs
  • 2 Day Programs: Within 10 days cancellation notice will result in a 100% forfeit of tuition, Outside of 10 days: $25 rescheduling & refunding fee.
  • 3+ Day Programs: 30 days cancellation notice will result in a 100% forfeit of tuition, Outside of 30 days: $75 rescheduling & refunding fee.
  • Customized Trips: 30 days cancellation notice will result in a 100% forfeit of tuition, Outside of 30 days: $75 rescheduling & refunding fee.

**On all multi-day trips pre-arranged add-ons are non-refundable (food, accommodation, etc). If you are booking a multi-day trip or course we strongly recommend you purchase Trip Cancellation Insurance prior to your booking. Alternatively, if you are able to find someone else to take your place please let us know as we are more than happy to transfer bookings.

Courses Cancellation Policy:
 

1-2 Day Courses

  • Within 10 days: Cancellation notice will result in a 100% forfeit of tuition
  • Outside of 10 days: $75 rescheduling & refunding fee.

3+ Day Courses

  • Within 30 days: Cancellation notice will result in a 100% forfeit of tuition
  • Outside of 30 days: $75 rescheduling & refunding fee.

**If you are able to find someone else to take your place on a course, please let us know as we are more than happy to transfer bookings.

Academy Cancellation Policy:

  • Within 8 weeks of first course: Cancellation notice will result in a 100% forfeit of tuition
  • Outside of 8 weeks: $75 rescheduling & refunding fee.

Gift Certificate Terms and Conditions

For gift certificates purchased the following terms and conditions apply:

  • No expiry date
  • This certificate is valid only with Mountain Skills Academy & Adventures
  • The certificate is transferable but not refundable or redeemable for cash
  • In the case of a lost or stolen gift certificate MSAA requires a photo ID of the original payee
  • Any balance remaining is not exchangeable for cash. It will be held as a credit for future use.
  • Any additional cost exceeding the value of this voucher will be paid by the redeemer.

Third Parties

Such as restaurants, active agents and transportation may play a role in making the tour happen, and that the Company cannot be held accountable or liable for third parties conduct. Although the Company represents that it contracts with reliable, professional and responsible third parties, in the event such third parties cause injury, damage, loss, delay or irregularity, the Company cannot accept responsibility or liability for third-party actions.

EXCLUSION OF LIABILITY & ASSUMPTION OF RISKS (Please read carefully)

Adventure Sports Activities involve many risks, dangers and hazards. These risks and hazards are outlined in our release of liability, waiver of claims, the assumption of risks, and indemnity Agreement which all participants are required to read and sign before participating in an Adventure Sports Activity. This Agreement will affect your legal rights should you be involved in an accident. You may obtain a copy of the Agreement from our office.

WEBSITE TERMS AND CONDITIONS

Whistler Alpine Guides Bureau Ltd. is our legal name. We do business as Mountain Skills Academy and Adventures.

MountainSkillsAcademy.com Website Terms of Use

Use of this site, available as www.mountainskillsacademy.com, and www.whistlerguides.com signifies your agreement to the Terms Of Use / Disclaimer.  Mountain Skills Academy and Adventures is referred to below as MSAA.

Disclaimer

We endeavour to keep all information contained in MountainSkillsAcademy.com up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. MSAA assumes no responsibility for errors or omissions noted on this web site. Please verify all information via email or by telephone.

Trademarks

Publications, products, content or services referenced herein or on the site are the exclusive trademarks of the MSAA, including the “look” and “feel” of the site, MountainSkillsAcademy.com colour combinations, layout, and all other graphical elements.

Any use of MountainSkillsAcademy.com’s trademarks are strictly prohibited without the express permission from the MSAA. Other product and company names mentioned in the site may be the trademarks of their respective owners.

Links to 3rd Party Web Sites

This Web site contains hyperlinks to web sites operated by parties other than MSAA. MSAA does not control such web sites and is not responsible for their contents. MSAA’s inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

Limitation of Liability

Neither MSAA nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Questions, Comments or Suggestions?

Please contact us if you have any questions, comments or suggestions regarding our website.